Sage experienced a notice incident on June 22, 2026 affecting Brightpearl and Brightpearl, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
BrightpearlBrightpearl
Update timeline
- investigating Jun 22, 2026, 05:36 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Jun 22, 2026, 05:53 PM UTC
We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US and UK customers using the Chrome browser. We are currently investigating.
- monitoring Jun 23, 2026, 08:54 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 23, 2026, 06:17 PM UTC
The issue is resolved and the service continues to perform as expected.