Sage experienced a notice incident on May 29, 2026 affecting Banking Service and Sage Intacct, lasting 17d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2026, 04:52 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 29, 2026, 05:28 PM UTC
We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking) for some bank connections. All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately. We are currently working on a permanent fix.
- identified Jun 04, 2026, 11:03 AM UTC
We continue working on a fix for the issue. As workaround the customers are able to onboard each bank account separately.
- monitoring Jun 15, 2026, 01:46 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 16, 2026, 02:12 PM UTC
The issue is resolved and the service continues to perform as expected.