Sage experienced a minor incident on May 20, 2026 affecting Banking Service and Sage Intacct, lasting 8d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 01:35 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 20, 2026, 01:58 PM UTC
We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking). All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately. We have identified the cause and are working on fix.
- identified May 21, 2026, 09:04 AM UTC
Please if you are experiencing this issue, as workaround onboard each bank account separately. We continue to work on a fix for the issue. We apologise for any inconvenience this might cause.
- monitoring May 28, 2026, 11:16 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved May 28, 2026, 03:10 PM UTC
The issue is resolved and the service continues to perform as expected.