Sage incident

Generation Experts Connector Cloud (FR) - Partial Outage

Minor Ongoing View vendor source →

Sage is currently experiencing a minor incident affecting Generation Experts Connector Cloud (FR), which began 3h ago. The vendor's full update timeline is below.

Started
Oct 20, 2026, 02:27 PM UTC
Resolved
Ongoing
Duration
● 2h 31m
Detected by Pingoru
Oct 20, 2026, 02:27 PM UTC

Affected components

Generation Experts Connector Cloud (FR)

Update timeline

  1. investigating Oct 20, 2026, 02:27 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Oct 20, 2026, 02:40 PM UTC

    Nous enquêtons sur un problème intermittent de connectivité/intégration en France. Les symptômes observés incluent la déconnexion des utilisateurs lors de l’ouverture des paramètres Marketplace, ainsi que l’absence de réception de certains lots (batches) provenant d’éditeurs tiers (ISV) tels que REGATE et TransfertBANQUE pour certains clients. --------------------------------- We are investigating an intermittent connectivity/integration issue in France. Symptoms include users being logged out when opening Marketplace Settings and some customers not receiving batches from third-party ISVs such as REGATE and TransfertBANQUE.

  3. monitoring Oct 20, 2026, 04:00 PM UTC

    Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service. --------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.