Sage experienced a minor incident on March 16, 2026 affecting Sage Active, lasting 22h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Sage Active
Update timeline
- investigating Mar 16, 2026, 10:36 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Mar 16, 2026, 10:44 AM UTC
We identified that customers in France, Spain, the UK, Germany and Romania are unable to access the Sage Active iOS mobile application. Only the iOS application is affected and Sage Active is performing as expected. We have identified the cause of the issue and are working on fix.
- resolved Mar 17, 2026, 08:55 AM UTC
The issue is resolved and the service is available and performing as expected.