Sage experienced a minor incident on September 22, 2026 affecting Sage 50 Cloud (US) and Sage 100 Contractor Cloud and 1 more component, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 12:52 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 22, 2026, 01:23 PM UTC
We have identified an issue intermittently preventing the creation of new sites and sites that need to be re-provisioned. We are investigating. The products/services affected are: - Sage 50 Cloud US - Sage 50 Cloud UK - Sage 100 Contractor Cloud US - Sage Fixed Assets Cloud US - Sage BOB
- identified Sep 22, 2026, 02:12 PM UTC
We have identified the cause of the issue and we are working on a fix.
- identified Sep 22, 2026, 03:52 PM UTC
We continue working on a fix. Thank you for your patience as we work to resolve this issue.
- identified Sep 23, 2026, 03:06 PM UTC
We are continuing to work on a fix for Sage 50 Cloud (UK). The other affected products/services are available and performing as expected.
- resolved Sep 24, 2026, 02:50 PM UTC
The issue is resolved and the service is available and performing as expected.