Sage incident

Sage Intacct - Partial Outage

Minor Resolved View vendor source →

Sage experienced a minor incident on September 24, 2026 affecting Sage Intacct and Sage Intacct and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 06:00 PM UTC
Resolved
Sep 25, 2026, 07:59 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 24, 2026, 06:00 PM UTC

Affected components

Sage IntacctSage IntacctSage IntacctSage Intacct

Update timeline

  1. investigating Sep 24, 2026, 02:07 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Sep 24, 2026, 02:22 PM UTC

    We have identified a global issue preventing customers from exporting the financial reports to excel. All other product functionalities are performing as expected. We are currently investigating.

  3. investigating Sep 24, 2026, 04:00 PM UTC

    We are continuing to investigate the cause of the issue.

  4. resolved Sep 25, 2026, 07:59 PM UTC

    The issue is resolved and the service is available and performing as expected.