Sage experienced a minor incident on September 21, 2026 affecting Sage DPW Cloud, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Sage DPW Cloud
Update timeline
- investigating Sep 21, 2026, 06:36 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 21, 2026, 06:50 AM UTC
We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.
- investigating Sep 21, 2026, 08:01 AM UTC
We are continuing to investigate the cause of the issue.
- monitoring Sep 21, 2026, 08:56 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 21, 2026, 10:53 AM UTC
The issue is resolved and the service continues to perform as expected.