Sage experienced a minor incident on March 18, 2026 affecting Sage 50 Cloud (US), lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Sage 50 Cloud (US)
Update timeline
- investigating Mar 18, 2026, 09:27 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Mar 18, 2026, 09:39 AM UTC
We have identified that customers in the US are unable to provision new sites. We have identified the cause of the issue and we are working on a fix.
- identified Mar 18, 2026, 02:03 PM UTC
We have applied a fix and now customers are able to complete provisions of new sites. We continue working on provisioning sites for the customers that experienced failures during the incident.
- resolved Mar 18, 2026, 03:43 PM UTC
The issue is resolved and the service is available and performing as expected.