Sage experienced a major incident on September 13, 2026 affecting Sage 100 Partner Cloud (NA) and Sage 100 Partner Cloud (FR) and 1 more component, lasting 12h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2026, 06:57 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Sep 13, 2026, 07:27 PM UTC
We have identified an issue where customers in North America, Spain and France are prevented from accessing the service. Customers in North America are however able to access the service using the windows mode while customers in Spain can access the service using the launcher. The products/services affected are: Sage 100 Online SPP (FR) Sage 100 Partner Cloud (FR) Sage 100 Partner Cloud (NA) Sage 200 (ES) Sage 200 Partner Cloud (ES) We are currently investigating.
- identified Sep 13, 2026, 08:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 13, 2026, 08:57 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 14, 2026, 07:06 AM UTC
The issue is resolved and the service continues to perform as expected.