Sage experienced a major incident on April 27, 2026 affecting Cloud Services and Sage FRP 1000 (FR) and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud ServicesSage FRP 1000 (FR)Sage X3 Cloud
Update timeline
- investigating Apr 27, 2026, 11:41 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Apr 27, 2026, 11:59 AM UTC
We have identified an issue preventing Europe region customers from accessing services due to an outage from our Cloud hosting provider. We are engaged and working with the Cloud provider to resolve this issue.
- resolved Apr 27, 2026, 01:29 PM UTC
The issue is resolved and the services are available and performing as expected.