Sage incident

Sage RTX (EU) - RTX

Resolved after 14 hours 56 minutes, affecting Sage RTX (EU), on October 22, 2026.

identified Oct 22, 2026, 05:46 PM UTC

We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs). The products/services affected are: Sage RTX (EU) Sage Business Cloud Payroll We are engaged with third-party, Revenue Online Service (ROS), waiting for updates.

Started
Oct 22, 2026, 05:34 PM UTC
Resolved
Oct 23, 2026, 08:30 AM UTC
Duration
14h 56m
Detected by Pingoru
Oct 22, 2026, 05:34 PM UTC

Affected components

Sage RTX (EU)

Update timeline

  1. investigating Oct 22, 2026, 05:34 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified Oct 22, 2026, 05:46 PM UTC

    We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs). The products/services affected are: Sage RTX (EU) Sage Business Cloud Payroll We are engaged with third-party, Revenue Online Service (ROS), waiting for updates.

  3. resolved Oct 23, 2026, 08:30 AM UTC

    The issue is resolved and the service is available and performing as expected.

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