Affected components
Update timeline
- resolved Mar 20, 2026, 03:34 PM UTC
We identified an issue in the UK preventing a subset of customers using open banking from authenticating bank feeds. All other product functionality was working as expected. Customers were being presented with an error message: "You did not complete the sign-in process. Click Sign in and enter your online banking information". As a workaround, customers were able to reauthenticate by retrying the connection or disconnecting and reconnecting. The products/services affected were: -Sage 200 Professional (UKI) versions 2018 - 2024 R1 The issue is now resolved and the service is available and performing as expected.
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