Resolved after 23 hours 47 minutes, affecting Brightpearl, on October 20, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Brightpearl
Update timeline
- identified Oct 20, 2026, 09:55 AM UTC
We have identified an issue preventing customers in Europe from accessing the Brightpearl.com website however login via login.brightpearlapp.com is working. The Brightpearl application is functioning as expected without issues. We are currently investigating.
- monitoring Oct 20, 2026, 03:43 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Oct 21, 2026, 09:43 AM UTC
The issue is resolved and service continues to perform as expected.
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