Resolved after 1 day 1 hour, affecting Generation Experts Connector Cloud (FR) and Online Help Center (FR) and 1 more, on October 20, 2026.
The issue is resolved and the service continues to perform as expected. ------------------------------- Le problème est résolu et le service continue de fonctionner comme prévu.
Affected components
Update timeline
- investigating Oct 20, 2026, 08:27 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Oct 20, 2026, 09:14 AM UTC
We have identified an issue preventing French customers from accessing Online Help Centre (FR) across the products listed below. The products/services whose help pages have been identified as affected at the moment are: - Sage Business Cloud - Sage 50 - Sage ECF - Sage 100 - Sage FRP 1000 - Sage BOB - Sage BI Reporting - Sage Paie PME - Sage eFacture - Sage EDI Online - Sage Production (GPAO) - Sage Génération Experts - Linkup PME - Sage Batigest Connect et i7
- monitoring Oct 20, 2026, 12:59 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Oct 21, 2026, 09:36 AM UTC
The issue is resolved and the service continues to perform as expected. ------------------------------- Le problème est résolu et le service continue de fonctionner comme prévu.
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