SafetyCulture incident

Unable to add users or reactivate users

Resolved after 23 minutes, affecting Public API and Web Platform and 1 more, on March 10, 2026.

investigating Mar 10, 2026, 12:12 AM UTC

We are currently aware of an issue where adding users or reactivating users may lead to an error. Our engineering teams are investigating.

Started
Mar 10, 2026, 12:12 AM UTC
Resolved
Mar 10, 2026, 12:35 AM UTC
Duration
23m
Detected by Pingoru
Mar 10, 2026, 12:12 AM UTC

Affected components

Public APIWeb PlatformIntegrations

Update timeline

  1. investigating Mar 10, 2026, 12:12 AM UTC

    We are currently aware of an issue where adding users or reactivating users may lead to an error. Our engineering teams are investigating.

  2. resolved Mar 10, 2026, 12:35 AM UTC

    This incident has been resolved.

Your product runs on more than SafetyCulture

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →