SafetyCulture incident

Unable to add users or reactivate users

Critical Resolved View vendor source →

SafetyCulture experienced a critical incident on March 10, 2026 affecting Public API and Web Platform and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2026, 12:12 AM UTC
Resolved
Mar 10, 2026, 12:35 AM UTC
Duration
23m
Detected by Pingoru
Mar 10, 2026, 12:12 AM UTC

Affected components

Public APIWeb PlatformIntegrations

Update timeline

  1. investigating Mar 10, 2026, 12:12 AM UTC

    We are currently aware of an issue where adding users or reactivating users may lead to an error. Our engineering teams are investigating.

  2. resolved Mar 10, 2026, 12:35 AM UTC

    This incident has been resolved.