SafetyCulture incident

Some customers are unable to load the iOS app

Notice Resolved View vendor source →

SafetyCulture experienced a notice incident on May 10, 2026 affecting Mobile App, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 11:43 PM UTC
Resolved
May 14, 2026, 12:17 AM UTC
Duration
3d
Detected by Pingoru
May 10, 2026, 11:43 PM UTC

Affected components

Mobile App

Update timeline

  1. investigating May 10, 2026, 11:43 PM UTC

    We're aware of an issue affecting the latest version of the SafetyCulture iOS app. Some users may experience the app becoming unresponsive or screens getting stuck in a loading state. The web app is unaffected and fully functional. Our engineering team is investigating and we'll share an update as soon as we have one.

  2. investigating May 11, 2026, 03:48 AM UTC

    We're continuing to investigate the issue affecting the latest version of the SafetyCulture iOS app. Our engineering team is actively working to identify the root cause. We appreciate your patience and will provide a further update as soon as we have more information. As a reminder, the web app remains fully functional and can be used in the meantime.

  3. identified May 11, 2026, 09:17 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 11, 2026, 11:48 PM UTC

    We have identified the root cause of this issue and a fix is on its way. We appreciate your patience and will share a further update once it is available.

  5. identified May 13, 2026, 12:41 AM UTC

    We have identified the root cause of this issue and prepared a fix. We are currently awaiting approval for the updated iOS app version before it can be made available in the App Store. We appreciate your patience and will share a further update as soon as it is available.

  6. identified May 13, 2026, 07:45 AM UTC

    A fix has now been released and is available to download in app version 26.18.02 on the App Store. We appreciate your patience and will continue to monitor the issue.

  7. monitoring May 13, 2026, 10:09 PM UTC

    A fix has now been released and is available to download in app version 26.18.02 on the App Store. We appreciate your patience and will continue to monitor the issue.

  8. resolved May 14, 2026, 12:17 AM UTC

    We've confirmed that app version 26.18.02 resolves this issue. Update to the latest version via the App Store to get the fix. If you're still experiencing problems after updating, please reach out to our Support team.