SafetyCulture incident

Video playback experiencing issues across some features

Minor Resolved View vendor source →

SafetyCulture experienced a minor incident on April 30, 2026 affecting Heads Up and Mobile App and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 09:50 AM UTC
Resolved
Apr 30, 2026, 12:05 PM UTC
Duration
2h 14m
Detected by Pingoru
Apr 30, 2026, 09:50 AM UTC

Affected components

Heads UpMobile AppWeb Platform

Update timeline

  1. investigating Apr 30, 2026, 09:50 AM UTC

    We are currently aware of an issue where some HeadsUp videos are not loading. We are currently investigating this issue.

  2. investigating Apr 30, 2026, 10:20 AM UTC

    We are currently aware that video playback is experiencing issues across some features on web and mobile. We are continuing to investigate this issue.

  3. identified Apr 30, 2026, 10:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 30, 2026, 11:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 30, 2026, 12:05 PM UTC

    This incident has been resolved.