SafetyCulture incident
Video playback experiencing issues across some features
Minor Vendor's status page →
Resolved after 2 hours 14 minutes, affecting Heads Up and Mobile App and 1 more, on April 30, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Heads UpMobile AppWeb Platform
Update timeline
- investigating Apr 30, 2026, 09:50 AM UTC
We are currently aware of an issue where some HeadsUp videos are not loading. We are currently investigating this issue.
- investigating Apr 30, 2026, 10:20 AM UTC
We are currently aware that video playback is experiencing issues across some features on web and mobile. We are continuing to investigate this issue.
- identified Apr 30, 2026, 10:48 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 30, 2026, 11:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 12:05 PM UTC
This incident has been resolved.
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