Resolved after 1 hour 16 minutes, affecting Mobile App and Web Platform, on April 14, 2026.
We’re experiencing chat routing delays due to a known issue with our third-party provider. For assistance, you can still reach our Support Team via email or phone.
Affected components
Mobile AppWeb Platform
Update timeline
- investigating Apr 14, 2026, 12:22 PM UTC
We’re experiencing chat routing delays due to a known issue with our third-party provider.
- investigating Apr 14, 2026, 12:26 PM UTC
We’re experiencing chat routing delays due to a known issue with our third-party provider. For assistance, you can still reach our Support Team via email or phone.
- resolved Apr 14, 2026, 01:39 PM UTC
This incident has been resolved.
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