SafetyCulture incident

Support chat latency

Minor Resolved View vendor source →
Started
Apr 14, 2026, 12:22 PM UTC
Resolved
Apr 14, 2026, 01:39 PM UTC
Duration
1h 16m
Detected by Pingoru
Apr 14, 2026, 12:22 PM UTC

Affected components

Mobile AppWeb Platform

Update timeline

  1. investigating Apr 14, 2026, 12:22 PM UTC

    We’re experiencing chat routing delays due to a known issue with our third-party provider.

  2. investigating Apr 14, 2026, 12:26 PM UTC

    We’re experiencing chat routing delays due to a known issue with our third-party provider. For assistance, you can still reach our Support Team via email or phone.

  3. resolved Apr 14, 2026, 01:39 PM UTC

    This incident has been resolved.

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