Resolved after 4 hours 16 minutes, affecting Admin Consoles, on July 26, 2026.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Affected components
Update timeline
- investigating Jul 26, 2026, 04:15 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Jul 26, 2026, 07:09 AM UTC
The issue has been identified as related to the DB backend infrastructure maintenance performed earlier. We will be rolling back the change in the next 15 minutes.
- investigating Jul 26, 2026, 08:03 AM UTC
The rollback has been completed successfully. Testing is currently underway to validate system stability and performance.
- monitoring Jul 26, 2026, 08:17 AM UTC
We have completed our testing, and all core services are currently operational and running at nominal levels.
- resolved Jul 26, 2026, 08:32 AM UTC
This incident has been resolved.
- postmortem Aug 07, 2026, 04:10 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
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