Resolved after 40 minutes, affecting Admin Consoles, on October 8, 2024.
[Final IR Download here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=2a866133c3cd1214a464d6af0501313e) [IR History Download here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
Affected components
Update timeline
- investigating Oct 08, 2024, 11:41 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Oct 08, 2024, 11:57 AM UTC
We are continuing to investigate this issue.
- identified Oct 08, 2024, 12:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 08, 2024, 12:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2024, 12:22 PM UTC
This incident has been resolved.
- postmortem Oct 11, 2024, 04:53 PM UTC
[Final IR Download here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=2a866133c3cd1214a464d6af0501313e) [IR History Download here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
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