SafeNet Trusted Access EU/US incident
US - Admin Console Access and SAML/OIDC Authentication Incident
Resolved after 50 minutes, affecting Authentication Services and Admin Consoles and 1 more, on October 8, 2024.
[Final IR Download here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=2a866133c3cd1214a464d6af0501313e) [IR History Download here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
Affected components
Update timeline
- investigating Oct 08, 2024, 11:43 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Oct 08, 2024, 12:33 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 08, 2024, 12:33 PM UTC
This incident has been resolved.
- postmortem Oct 11, 2024, 04:50 PM UTC
[Final IR Download here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=2a866133c3cd1214a464d6af0501313e) [IR History Download here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
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