Resolved after 1 hour 2 minutes, affecting Management, on October 15, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Management
Update timeline
- investigating Oct 15, 2024, 08:56 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Sync" for some customers. Customers may see issues syncing user details from their user directory (eg: Active Directory) The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
- identified Oct 15, 2024, 09:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 15, 2024, 09:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2024, 09:58 AM UTC
This incident has been resolved.
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