Resolved after 58 minutes, affecting Push Delivery, on December 18, 2024.
The issue has been identified and a fix is being implemented.
Affected components
Push Delivery
Update timeline
- investigating Dec 18, 2024, 09:39 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Dec 18, 2024, 09:49 AM UTC
Note: As a workaround customers can still authenticate by generating OTP manually from your mobile app.
- identified Dec 18, 2024, 09:53 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 18, 2024, 10:37 AM UTC
This incident has been resolved.
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