Resolved after 1 hour 44 minutes, affecting Admin Consoles, on March 7, 2025.
[Final IR Download here](https://supportportal.gemalto.com/sys_attachment.do?sys_id=6741a05fc3a82e10a464d6af0501315c) [IR History Download here](https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Affected components
Update timeline
- investigating Mar 07, 2025, 01:21 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Mar 07, 2025, 01:39 PM UTC
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- monitoring Mar 07, 2025, 02:06 PM UTC
The issue has been identified and we have taken corrective measures. The services look stable and we are monitoring the state of the system. This ticket will be open for an hour so we can monitor further.
- resolved Mar 07, 2025, 03:06 PM UTC
This incident has been resolved.
- postmortem Apr 01, 2025, 10:08 PM UTC
[Final IR Download here](https://supportportal.gemalto.com/sys_attachment.do?sys_id=6741a05fc3a82e10a464d6af0501315c) [IR History Download here](https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
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