Incident - Console Access, API and SAML Authentication

Update timeline

1. investigating Mar 12, 2025, 05:47 PM UTC

   The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. resolved Mar 12, 2025, 06:00 PM UTC

   We have stabilized the environment and will continue to monitor closely for any errors. We will now close this incident.

3. postmortem Apr 01, 2025, 09:54 PM UTC

   [Final IR Download here](https://supportportal.gemalto.com/sys_attachment.do?sys_id=91bc9013c3a82e10a464d6af05013172) [IR History Download here](https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)