Resolved after 46 minutes, affecting Push Delivery, on March 24, 2025.
[Final IR Download here](https://supportportal.gemalto.com/sys_attachment.do?sys_id=bce40a3f83ac6290ee2f12026daad3e8) [IR History Download here](https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Affected components
Update timeline
- investigating Mar 24, 2025, 09:52 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. Issues with RADIUS will impede your access to VPN and other network assets. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
- investigating Mar 24, 2025, 10:07 AM UTC
We are continuing to investigate this issue and to narrow down the affected service.
- investigating Mar 24, 2025, 10:13 AM UTC
We are continuing to investigate this issue, which is affecting PUSH services.
- identified Mar 24, 2025, 10:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 24, 2025, 10:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 10:39 AM UTC
This incident has been resolved.
- postmortem Apr 03, 2025, 06:41 PM UTC
[Final IR Download here](https://supportportal.gemalto.com/sys_attachment.do?sys_id=bce40a3f83ac6290ee2f12026daad3e8) [IR History Download here](https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
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