SafeNet Trusted Access EU/US incident
EU - Admin Console Access and SAML/OIDC Authentication Incident
Resolved after 9 hours 49 minutes, affecting Authentication Services and Admin Consoles and 1 more, on March 31, 2025.
After careful testing, monitoring and taking preventative measures, we are are confident in closing this incident. We will issue an incident report within 5 business days.
Affected components
Update timeline
- investigating Mar 31, 2025, 11:17 AM UTC
With reference to our previous incident, we are continuing to investigate the last issue as we keep monitoring the situation as we are still seeing some performance issues with SAML Auth & Console. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Mar 31, 2025, 11:34 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 31, 2025, 12:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 31, 2025, 09:06 PM UTC
After careful testing, monitoring and taking preventative measures, we are are confident in closing this incident. We will issue an incident report within 5 business days.
- resolved Mar 31, 2025, 09:06 PM UTC
This incident has been resolved.
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