US - Admin Console Incident

Update timeline

1. investigating May 02, 2025, 08:26 PM UTC

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. resolved May 02, 2025, 08:49 PM UTC

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

3. postmortem May 20, 2025, 08:30 PM UTC

   [Final IR Download here](https://gemalto.service-now.com/sys_attachment.do?sys_id=6a20a80b3be1ead0c0cf0444c3e45adb) [IR History Download here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)