Resolved after 19 minutes, affecting Admin Consoles, on July 7, 2025.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Affected components
Update timeline
- investigating Jul 07, 2025, 04:17 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- monitoring Jul 07, 2025, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 07, 2025, 04:30 PM UTC
We are continuing to monitor and will close after checking the service.
- resolved Jul 07, 2025, 04:37 PM UTC
This incident has been resolved.
- postmortem Jul 16, 2025, 08:55 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
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