Resolved after 29 minutes, affecting Admin Consoles, on July 22, 2025.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Affected components
Update timeline
- investigating Jul 22, 2025, 04:32 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Jul 22, 2025, 04:45 PM UTC
We are continuing to investigate this issue.
- investigating Jul 22, 2025, 04:47 PM UTC
We are continuing to investigate this issue.
- identified Jul 22, 2025, 04:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 22, 2025, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2025, 05:02 PM UTC
This incident has been resolved.
- postmortem Jul 31, 2025, 11:31 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
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