Resolved after 11 minutes, affecting Admin Consoles, on September 23, 2026.
After careful investigation the Incident Response Team has determined that no service was caused during this incident and the post on Statuspage was done out of an abundance of caution triggered by internal monitoring signals.
Affected components
Update timeline
- investigating Sep 23, 2026, 12:41 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. The issue is sporadic in nature but some users may experience issues logging in; retries often succeed. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- resolved Sep 23, 2026, 12:52 PM UTC
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Oct 07, 2026, 12:29 PM UTC
After careful investigation the Incident Response Team has determined that no service was caused during this incident and the post on Statuspage was done out of an abundance of caution triggered by internal monitoring signals.
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