Resolved after 55 minutes, affecting Admin Consoles, on September 16, 2026.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
Affected components
Update timeline
- investigating Sep 16, 2026, 07:00 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- monitoring Sep 16, 2026, 07:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 07:56 AM UTC
This incident has been resolved.
- postmortem Sep 24, 2026, 10:50 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
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