Runway incident

Elevated error rates

Major Resolved View vendor source →

Runway experienced a major incident on May 21, 2025 affecting App and Backend, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 07:51 PM UTC
Resolved
May 21, 2025, 10:45 PM UTC
Duration
2h 53m
Detected by Pingoru
May 21, 2025, 07:51 PM UTC

Affected components

AppBackend

Update timeline

  1. investigating May 21, 2025, 07:51 PM UTC

    We're investigating elevated error rates for some video tools.

  2. investigating May 21, 2025, 07:56 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. identified May 21, 2025, 09:26 PM UTC

    We have identified the cause of the elevated error rates for some tools, and are working on a fix.

  4. resolved May 21, 2025, 10:45 PM UTC

    We've rolled out a fix to users and are monitoring it.