Runway incident

We've identified a problem and are working on a fix

Major Resolved View vendor source →

Runway experienced a major incident on May 13, 2026 affecting App and Backend and 1 more component, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 09:11 AM UTC
Resolved
May 13, 2026, 01:32 PM UTC
Duration
4h 20m
Detected by Pingoru
May 13, 2026, 09:11 AM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating May 13, 2026, 09:11 AM UTC

    Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. identified May 13, 2026, 10:24 AM UTC

    We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.

  3. monitoring May 13, 2026, 12:29 PM UTC

    We've released a fix and are seeing improvements. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  4. resolved May 13, 2026, 01:32 PM UTC

    This incident has now been resolved.