Runway experienced a major incident on June 10, 2025 affecting App and Backend and 1 more component, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 04:22 PM UTC
We are experiencing elevated generation timeouts and errors. We are investigating the issue and will provide an update soon.
- identified Jun 10, 2025, 05:57 PM UTC
We have identified the problem and are working on a fix.
- identified Jun 10, 2025, 07:03 PM UTC
We are experiencing elevated generation timeouts and errors. We are investigating the issue and will provide an update soon. This may impact other areas within Runway as well.
- monitoring Jun 10, 2025, 07:09 PM UTC
We've rolled out a fix and are seeing generation timeouts have resolved. Generation thumbnails, and other areas of the app that were impacted, should now be fixed. We will continue to monitor the situation.
- resolved Jun 10, 2025, 08:27 PM UTC
This incident has been resolved.