Runway experienced a major incident on June 12, 2025 affecting App and Backend and 1 more component, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:34 PM UTC
We're seeing elevated error rates and difficulty submitting new generations. We are aware of the issue and will provide an update soon. We are still investigating the full impact of this incident.
- identified Jun 12, 2025, 07:13 PM UTC
We have identified the cause of the incident and have released some stopgap solutions that limit the impact for most users. The root problem has been identified but not yet been fixed, however, we expect the user experience across the app to be somewhat improved. We are continuing to monitor the outage and will provide further updates as we have more information.
- identified Jun 12, 2025, 08:44 PM UTC
The current impact is that generations are facing delays, but are succeeding. We are continuing to monitor the situation.
- monitoring Jun 12, 2025, 09:25 PM UTC
We have observed that traffic delays have normalized and that our services are operating normally again. We will continue to monitor the situation.
- resolved Jun 12, 2025, 10:47 PM UTC
This incident has been resolved.