Runway incident

We've identified a problem and are working on a fix

Minor Resolved View vendor source →

Runway experienced a minor incident on June 17, 2025 affecting App and Backend and 1 more component, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 04:38 PM UTC
Resolved
Jun 17, 2025, 08:14 PM UTC
Duration
3h 35m
Detected by Pingoru
Jun 17, 2025, 04:38 PM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Jun 17, 2025, 04:38 PM UTC

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. monitoring Jun 17, 2025, 05:23 PM UTC

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. resolved Jun 17, 2025, 08:14 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.