Runway incident

We've identified a problem and are working on a fix

Major Resolved View vendor source →

Runway experienced a major incident on June 19, 2025 affecting App and Backend and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2025, 11:00 AM UTC
Resolved
Jun 19, 2025, 12:31 PM UTC
Duration
1h 31m
Detected by Pingoru
Jun 19, 2025, 11:00 AM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Jun 19, 2025, 11:00 AM UTC

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. investigating Jun 19, 2025, 11:12 AM UTC

    We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

  3. monitoring Jun 19, 2025, 11:22 AM UTC

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  4. resolved Jun 19, 2025, 12:31 PM UTC

    This incident has now been resolved.