Runa incident

Carrefour FR orders are failing

Resolved after 1 hour 9 minutes, affecting France, on September 16, 2026.

investigating Sep 16, 2026, 09:24 AM UTC

We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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Started: Sep 16, 2026, 08:54 AM UTC
Resolved: Sep 16, 2026, 10:04 AM UTC
Duration: 1h 9m
Detected by Pingoru: Sep 16, 2026, 08:54 AM UTC

Affected components

France

Update timeline

investigating Sep 16, 2026, 08:54 AM UTC

We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
monitoring Sep 16, 2026, 08:54 AM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
investigating Sep 16, 2026, 08:59 AM UTC

We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
monitoring Sep 16, 2026, 09:19 AM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
investigating Sep 16, 2026, 09:24 AM UTC

We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
resolved Sep 16, 2026, 10:04 AM UTC

This incident has been resolved.

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