Cloudflare experienced a minor incident on September 16, 2026 affecting Support Site, lasting 6h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 08:31 AM UTC
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
- investigating Sep 16, 2026, 08:32 AM UTC
We are continuing to investigate this issue.
- identified Sep 16, 2026, 09:11 AM UTC
Support portal and live chat support are still unavailable due to the ongoing helpdesk provider outage. Customers may still experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Phone support remains fully operational for urgent inquiries.
- identified Sep 16, 2026, 10:21 AM UTC
Support portal and live chat support are still unavailable due to the ongoing helpdesk provider outage. We highly recommend waiting for the incident resolution to submit or update cases. If you have an urgent issue, you can reach out to us on the emergency phone support line, or email us at [email protected], but please note that responses might be heavily delayed.
- identified Sep 16, 2026, 11:43 AM UTC
Support portal and live chat support remain unavailable while our helpdesk provider works toward a resolution. We strongly advise holding non-urgent cases until the incident is resolved. Please note that emergency phone support, and [email protected] are reserved for P1 and emergency issues. Response times on this backup channel may still be heavily delayed.
- monitoring Sep 16, 2026, 01:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 02:58 PM UTC
This incident has been resolved.