RUCKUS One / Device Management (North America): Performance Degradation

Update timeline

1. investigating Oct 28, 2026, 06:49 PM UTC

   Performance Degradation We are investigating reports of degraded performance affecting RUCKUS One Device Management in North America. Customers may experience intermittent errors, increased response times, delays, or reduced functionality while using the affected service. Our engineering teams are actively investigating the issue to understand the scope and impact and are working to restore normal service. We will provide additional updates as more information becomes available.

2. investigating Oct 28, 2026, 07:10 PM UTC

   Investigating Status: Investigating We are currently investigating an issue affecting certain administrative functions within RUCKUS One North America. Customers may experience failures or delays when creating MSPs, adding venues, or onboarding new devices. Our Engineering team is actively investigating the issue and working to restore normal functionality. We will provide further updates as more information becomes available.

3. investigating Oct 28, 2026, 07:25 PM UTC

   Performance Degradation Device Management functionality has largely been restored in RUCKUS One North America. However, customers may continue to experience failures when performing switch operartions. All other device management operations are functioning normally. Our Engineering team is actively working to resolve the remaining issue.

4. resolved Oct 28, 2026, 07:33 PM UTC

   Service Restored The issue affecting RUCKUS One Device Management in North America has been resolved, and normal service has been restored. Service performance and availability have returned to expected levels, and customers should now be able to access and use the affected service normally. Our engineering teams have validated service stability and will continue to monitor the environment closely for any further issues.