RUCKUS AI / Business Insights (Europe): Performance Degradation

Update timeline

1. investigating Oct 15, 2026, 07:24 AM UTC

   Performance Degradation We are investigating reports of degraded performance affecting RUCKUS AI Business Insights in Europe. Customers may experience intermittent errors, increased response times, delays, or reduced functionality while using the affected service. Our engineering teams are actively investigating the issue to understand the scope and impact and are working to restore normal service. We will provide additional updates as more information becomes available.

2. resolved Oct 15, 2026, 08:11 AM UTC

   Historical Analytics Data Gap On October 15, 2026, RUCKUS AI customers in the Europe region experienced a gap in historical analytics data affecting the AI Assurance and Business Insights features. The affected period was from 08:20 AM to 09:20 AM CEST (06:20 to 07:20 UTC). Customers reviewing historical analytics, dashboards, or reports covering this period may observe missing or incomplete data. The impact was limited to analytics data. Customer configurations, network devices, network management capabilities, and Wi-Fi client connectivity were not affected. The missing historical analytics data cannot be recovered or backfilled. The issue has been resolved, and data collection and processing are operating normally. No further impact is expected.