RUCKUS One / Connectivity (North America): Performance Degradation

Update timeline

1. investigating Oct 26, 2026, 07:08 PM UTC

   Performance Degradation We are currently investigating intermittent DPSK and MAC authentication failures affecting some customers in the North America region. Some wireless clients may experience difficulties connecting to their networks. Our Engineering teams are actively investigating the issue and working to restore normal service. We will provide further updates as more information becomes available.

2. investigating Oct 26, 2026, 07:13 PM UTC

   Connectivity Degradation Further investigation has confirmed that the impact began at approximately 9:19 AM PDT on October 26, 2026. The issue is affecting DPSK and MAC-based authentication, resulting in intermittent wireless client connectivity failures for some customers in North America. Our investigation has identified elevated authentication traffic and service instability as contributing factors. Engineering teams continue to investigate and work toward restoring normal service. We will provide further updates as more information becomes available.

3. investigating Oct 26, 2026, 07:38 PM UTC

   Investigation Ongoing Our Engineering teams have made progress in identifying potential factors contributing to the intermittent wireless connectivity issues affecting some customers in North America. The investigation has narrowed down the issue to instability within the services responsible for wireless client authentication. Teams are actively working on corrective measures to stabilize these services and restore normal connectivity. We continue to monitor service health and validate customer connectivity as the investigation progresses. We will provide further updates as more information becomes available.