RUCKUS One / Connectivity (North America): Investigation and Mitigation Ongoing

Update timeline

1. investigating Oct 27, 2026, 12:23 AM UTC

   Investigation and Mitigation Ongoing Our Engineering teams have made further progress in identifying the underlying factors contributing to the ongoing wireless connectivity issues affecting some RUCKUS One customers in North America. The investigation has identified performance bottlenecks within the services supporting wireless client authentication. Engineering is actively evaluating corrective measures to address these issues and restore service stability. Some customers may continue to experience intermittent connectivity failures, particularly with DPSK and MAC-based authentication. Restoring normal service remains our highest priority. We continue to closely monitor the situation and will provide further updates as meaningful progress is made.

2. investigating Oct 27, 2026, 01:01 AM UTC

   Investigation Ongoing Our Engineering teams continue to actively investigate the wireless connectivity issues affecting some RUCKUS One customers in North America. While we have identified potential contributing factors, the underlying cause has not yet been fully determined. Some customers may continue to experience intermittent connectivity failures involving DPSK and MAC-based authentication. We recognize the disruption this is causing and remain fully committed to restoring normal service as quickly as possible. We will provide further updates as significant progress is made or new information becomes available.

3. investigating Oct 27, 2026, 03:15 AM UTC

   Investigation Ongoing Our Engineering teams continue to investigate wireless connectivity issues impacting some RUCKUS One customers across North America. Although potential contributing factors have been identified, the root cause remains under investigation. As a result, some customers may continue to experience intermittent connectivity issues affecting DPSK and MAC-based authentication. We understand the impact this disruption is having on our customers and remain committed to resolving the issue and restoring normal service as quickly as possible. We will continue to share updates as meaningful progress is made and additional information becomes available.

4. investigating Oct 27, 2026, 05:17 AM UTC

   Ongoing Service Degradation Our Engineering teams continue to work urgently to resolve the ongoing wireless connectivity issues affecting some RUCKUS One customers in North America. This remains an all-hands-on-deck effort, with Engineering teams working collaboratively across multiple areas to identify the underlying cause and restore normal service. Several corrective measures have been attempted; however, the issue remains unresolved. Restoring service remains our highest priority. Our teams remain fully engaged and will continue working toward a resolution. We will provide further updates as significant progress is made.

5. investigating Oct 27, 2026, 07:01 AM UTC

   Ongoing Service Degradation Our Engineering teams continue to work urgently to resolve the ongoing wireless connectivity issues affecting some RUCKUS One customers in North America. This remains an all-hands-on-deck effort, with Engineering teams working collaboratively across multiple areas to identify the underlying cause and restore normal service. Several corrective measures have been attempted; however, the issue remains unresolved. Restoring service remains our highest priority. Our teams remain fully engaged and will continue working toward a resolution. We will provide further updates as significant progress is made.

6. resolved Oct 27, 2026, 02:31 PM UTC

   Resolved - RUCKUS One Connectivity | North America The wireless connectivity issues affecting RUCKUS One customers in North America have been resolved, and normal service has been restored. Our Engineering teams have confirmed service recovery, and the affected services are operating normally. We sincerely apologize for the disruption and inconvenience this incident has caused our customers and their business operations. We will continue to closely monitor service stability and conduct a thorough review of the incident to identify opportunities to prevent similar disruptions in the future. Additional updates, including further details about the incident, will follow as more information becomes available. Thank you for your patience and understanding throughout this incident.