RoomKeyPMS Outage History

Started Sep 23, 2026, 06:45 PM UTC· resolved Sep 23, 2026, 08:39 PM UTC

1. investigating Sep 23, 2026, 06:45 PM UTC

   We are investigating reports of redlining occurring when running reports or operating RoomKeyPMS. Our team is actively reviewing the issue and working to identify the cause. We will provide another update as more information becomes available.

2. identified Sep 23, 2026, 07:04 PM UTC

   The issue causing redlining when running reports or operating RoomKeyPMS has been identified. Our team has implemented a resolution and is currently monitoring the system for increased stability. We will provide another update as monitoring continues.

3. monitoring Sep 23, 2026, 07:12 PM UTC

   Monitoring continues to show signs of stability. RoomKeyPMS operations and reports are running without issue at this time. We will continue monitoring the system and provide further updates as needed.

4. resolved Sep 23, 2026, 08:39 PM UTC

   The issue causing redlining when running reports or operating RoomKeyPMS has been resolved. Monitoring confirms stable system performance, with operations and reports running normally.

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Started Jul 23, 2026, 04:45 PM UTC· resolved Jul 23, 2026, 08:15 PM UTC

1. investigating Jul 23, 2026, 04:45 PM UTC

   We are currently investigating reports of intermittent service interruptions affecting customers hosted in the West US region. Current Impact - Fullsteam TriPOS Card Present transaction processing - Housekeeping Web Portal - EDH connectivity - Reports Customers may experience intermittent connectivity issues, slower response times, timeouts, or failed/declined Card Present transactions. The issue has been traced to an ongoing Microsoft Azure networking incident affecting the West US region. In addition, Fullsteam is monitoring the related impact to TriPOS Card Present processing. Our team is actively monitoring both vendors and will continue to provide updates as more information becomes available. For payment processing updates, please visit: status.fullsteam.com

2. investigating Jul 23, 2026, 05:46 PM UTC

   Updated: July 23, 2026 10:45AM PST We are continuing to monitor the service disruption affecting Fullsteam TriPOS Card Present Processing and select RoomKeyPMS services related to an ongoing Microsoft Azure networking issue impacting the West US region. Affected Services - Fullsteam TriPOS Card Present Processing - EDH - Housekeeping Web Portal - Reports Microsoft Azure Update: Microsoft has identified a potential trigger affecting connectivity to Azure services in the West US region and is actively implementing mitigation steps. Microsoft is isolating impacted network devices and redirecting portions of traffic to healthier infrastructure while monitoring service recovery. Microsoft continues to evaluate the effectiveness of these mitigation efforts and investigate the underlying cause. Fullsteam TriPOS Update: Fullsteam continues to monitor an issue affecting Vantiv/TriPOS cloud terminals, where some transactions may receive decline messages when attempting to process Card Present payments. Transaction success rates are improving, and Fullsteam remains actively monitoring processing performance. For the latest Fullsteam Payments updates, please visit: status.fullsteam.com We will continue monitoring service performance and provide additional updates as new information becomes available. Next Update: As additional information becomes available.

3. investigating Jul 23, 2026, 06:12 PM UTC

   Updated: July 23, 2026 11:12AM PST We continue to monitor the ongoing Microsoft Azure networking incident affecting the West US region and the resulting impact to Fullsteam TriPOS Card Present Processing and select RoomKeyPMS services. Affected Services: - Fullsteam TriPOS Card Present Processing - EDH - Housekeeping Web Portal - Reports Microsoft Azure Update: Microsoft has confirmed that customers may have experienced intermittent connectivity failures, increased latency, or difficulty accessing Azure and other Microsoft cloud services associated with the West US region. Customers whose traffic traverses affected West US network infrastructure may also experience downstream impact. Microsoft has identified a likely cause of the issue and is actively deploying mitigation actions. Microsoft is monitoring service recovery and expects to provide additional information as the mitigation efforts progress. For the latest Microsoft updates, please visit: status.cloud.microsoft Fullsteam TriPOS Update: Fullsteam continues to monitor the Vantiv/TriPOS cloud terminal processing issue. Transaction success rates are improving; however, some customers may continue to experience decline messages when attempting to process Card Present transactions while the underlying service disruption is being resolved. For the latest Fullsteam Payments updates, please visit: status.fullsteam.com We will continue monitoring updates from Microsoft and Fullsteam and will provide additional information as it becomes available.

4. identified Jul 23, 2026, 06:24 PM UTC

   Updated: July 23, 2026 11:24AM PST Fullsteam has confirmed that TriPOS Card Present transaction processing has been restored and is operating normally. Microsoft Azure Update: We continue to monitor the previously reported Microsoft Azure networking issue affecting the West US region, which impacted select RoomKeyPMS services. Affected Services: - EDH - Housekeeping Web Portal - Reports Microsoft has identified a likely cause and deployed mitigation actions. Microsoft continues to monitor service recovery and overall platform stability. We will continue monitoring service performance and provide additional updates as needed.

5. monitoring Jul 23, 2026, 06:41 PM UTC

   Updated: July 23, 2026 11:40AM PST We continue to monitor the ongoing Microsoft Azure networking incident affecting the West US region and its impact to select RoomKeyPMS services. Microsoft Update: Microsoft has identified a recent change that was strongly correlated with the start of the service impact and has initiated rollback actions. The rollback is progressing, and Microsoft is reporting signs of recovery across affected services. EDH, Housekeeping Web Portal, and Reports are showing increased stability and improved operational performance. We will continue monitoring these services closely while Microsoft completes their recovery efforts and validates full service restoration. Fullsteam TriPOS Update: Fullsteam has confirmed that TriPOS Card Present Processing has been restored and Vantiv/TriPOS cloud terminals are operating normally. We will continue monitoring service performance and provide additional updates as more information becomes available.

6. monitoring Jul 23, 2026, 06:50 PM UTC

   We are continuing to monitor the Microsoft Azure connectivity issue affecting the West US region and its impact to select RoomKeyPMS services. Affected Services - Fullsteam TriPOS Card Present Processing - EDH - Housekeeping Web Portal - Reports Latest Update: Services are showing increased stability and improved operational performance following Microsoft’s mitigation efforts and Fullsteam’s restoration of TriPOS Card Present Processing. Fullsteam has confirmed that TriPOS Card Present Processing is operating normally and TriPOS cloud terminals are functioning as expected. EDH, Housekeeping Web Portal, and Reports continue to show improved stability. We will remain in a monitoring state while Microsoft continues to validate recovery of the Azure West US environment. If users continue experiencing issues, please exit RoomKeyPMS completely and log back in to refresh their session and resolve any remaining connection issues. For additional status updates, please visit: status.fullsteam.com We will continue monitoring service performance and provide additional updates as more information becomes available.

7. monitoring Jul 23, 2026, 07:05 PM UTC

   We continue to monitor the Microsoft Azure connectivity issue affecting the West US region and select RoomKeyPMS services impacting Fullsteam TriPOS Card Present Processing, RoomKeyPMS Housekeeping Web Portal, EDH, and Reports. Microsoft has confirmed that the rollback of the change associated with the West US connectivity issue has been completed. Telemetry across affected services continues to show signs of recovery, and customers should be observing improved service performance. RoomKeyPMS services are showing increased stability and improved operational performance. We will continue monitoring service health and performance while Microsoft completes validation of the recovery. Fullsteam TriPOS Card Present Processing has been restored and is operating normally. If users continue experiencing issues, please exit RoomKeyPMS completely and log back in to refresh their session and resolve any remaining connection issues. We will continue monitoring and provide further updates as additional information becomes available.

8. monitoring Jul 23, 2026, 07:21 PM UTC

   The Microsoft Azure connectivity issue affecting the West US region has been resolved from a RoomKeyPMS service impact perspective. Affected RoomKeyPMS services (Fullsteam TriPOS Card Present Processing, EDH, Housekeeping Web Portal, and Reports) have returned to normal operation. RoomKeyPMS services have stabilized and are operating normally. Microsoft has completed the rollback of the change associated with the West US connectivity issue and continues to monitor service health and downstream recovery. Fullsteam TriPOS Card Present Processing remains fully operational. If users continue experiencing issues, please exit RoomKeyPMS completely and log back in to refresh their session and resolve any remaining connection issues. Thank you for your patience while Microsoft and Fullsteam worked through this service disruption.

9. resolved Jul 23, 2026, 08:15 PM UTC

   The service disruption affecting RoomKeyPMS services and Fullsteam TriPOS Card Present Processing has been resolved. Affected Services - Fullsteam TriPOS Card Present Processing - EDH - Housekeeping Web Portal - Reports Fullsteam has confirmed that TriPOS Card Present Processing has been restored and validated. Transaction processing is operating normally. The disruption was related to a third-party service issue impacting upstream partner services, including the Microsoft Azure West US region incident. Fullsteam confirmed that its systems remained operational throughout the event. RoomKeyPMS services have also stabilized and returned to normal operation. Microsoft has completed rollback actions related to the Azure West US connectivity issue and continues to monitor service health and downstream recovery. If users continue experiencing issues, please exit RoomKeyPMS completely and log back in to refresh their session and resolve any remaining connection issues. For additional vendor status updates, please visit: - Microsoft Azure Status Page: status.cloud.microsoft - Fullsteam Status Page: status.fullsteam.com Thank you for your patience while Microsoft and Fullsteam worked through this service disruption.

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Started Jun 01, 2026, 05:11 PM UTC· resolved Jun 01, 2026, 05:14 PM UTC

1. investigating Jun 01, 2026, 05:11 PM UTC

   We have received reports of users encountering an error message stating, "Errors Encountered" when attempting to access certain functions within RoomKeyPMS. Our Development Team is actively investigating the issue and working to identify the root cause. We will provide additional updates as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.

2. resolved Jun 01, 2026, 05:14 PM UTC

   The issue causing users to receive an "Errors Encountered" message has been identified and resolved. The root cause was related to the deployment of a recent software release. Our Development Team quickly isolated the issue and implemented a corrective update to restore normal functionality. We are continuing to monitor system performance to ensure stability. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.

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Started Feb 12, 2026, 08:25 PM UTC· resolved Feb 13, 2026, 07:06 PM UTC

1. investigating Feb 12, 2026, 08:25 PM UTC

   We are currently investigating reports of intermittent connectivity issues affecting RoomKeyPMS. Some customers may experience slow response times or difficulty accessing the platform. Our engineering team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience.

2. identified Feb 13, 2026, 12:20 AM UTC

   Earlier today, some customers experienced intermittent timeouts within the application. Our team investigated immediately and identified the root cause. A fix has been implemented, and we are now seeing stable performance across the platform. Systems are operating normally at this time. We will continue to closely monitor performance to ensure ongoing stability. If you continue to experience any issues, please contact our Support team. Thank you for your patience while we worked to resolve this.

3. resolved Feb 13, 2026, 07:06 PM UTC

   Connectivity has remained stable following the fix implemented earlier. Our team has continued to actively monitor system performance, and we have not observed any further timeouts or connectivity disruptions. All services are operating normally. We will maintain ongoing monitoring as part of our standard protocol to ensure continued stability. If you experience any unexpected issues, please contact our Support team for assistance. Thank you for your patience and understanding.

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Started Dec 22, 2025, 06:28 PM UTC· resolved Dec 22, 2025, 08:44 PM UTC

1. investigating Dec 22, 2025, 06:28 PM UTC

   We are currently investigating reports of intermittent connectivity issues impacting access to the platform. Our team is actively working to identify the root cause and assess the scope of impact. At this time, some users may experience difficulty logging in or maintaining a stable connection. We will provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue.

2. identified Dec 22, 2025, 06:30 PM UTC

   The connectivity issue has been identified. Our team has implemented a fix, and service is currently being monitored to ensure stability. Some users may still experience intermittent connectivity while we continue to verify that the issue is fully resolved. We will provide further updates if any additional action is required.

3. monitoring Dec 22, 2025, 07:24 PM UTC

   The connectivity issue has been resolved. Our team is actively monitoring the service to ensure full stability and prevent recurrence. We appreciate your patience during this time. Please report any remaining issues so we can address them promptly.

4. resolved Dec 22, 2025, 08:44 PM UTC

   The connectivity issue has been fully resolved. Services are now stable, and no further disruptions are expected. Thank you for your patience while we worked to restore full functionality.

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Started Dec 01, 2025, 02:36 PM UTC· resolved Dec 09, 2025, 04:29 PM UTC

1. investigating Dec 01, 2025, 02:36 PM UTC

   We are currently experiencing a system outage affecting RoomKeyPMS services. Beginning Saturday, November 29, 2025, customers have experienced multiple service interruptions, including an outage on Saturday morning and another outage on Sunday morning. This morning, an attempted fix was deployed to the server but was not successful, and the servers went down again. Some users may be seeing error messages stating that errors were encountered during their last operation. Our development team is actively investigating the issue and working to restore full service as quickly as possible. We will provide further updates as soon as more information is available. Thank you for your patience and understanding.

2. identified Dec 01, 2025, 04:12 PM UTC

   Over the past weekend and again this morning, some customers experienced service interruptions with the RoomKeyServer application. These outages impacted normal operations, and we sincerely apologize for any disruption this caused. Our engineering team is actively investigating the issue. While the root cause has not yet been identified, the platform is currently stable. We are closely monitoring the system and taking steps to prevent further disruption.

3. monitoring Dec 01, 2025, 10:07 PM UTC

   We experienced intermittent outages during the mornings of Saturday, Nov 29, Sunday, Nov 30, and Monday, Dec 1. Our web servers are configured to automatically restart applications if they appear unresponsive. Over this period, the RoomKeyPMS application required longer than usual to fully load. Because of this extended load time, the servers detected the application as non-responsive and repeatedly attempted to restart it before it could complete its startup process. This created a restart loop that prevented the application from fully loading and caused service interruptions for customers. The automatic health-check and restart behavior has been disabled, and our team is now manually monitoring the application to ensure stability. Service has been restored. A deeper investigation is underway to determine the root cause of the longer than usual load times. We will provide an update as soon as more information is available. Thank you for your patience, and we apologize for the inconvenience this caused.

4. monitoring Dec 03, 2025, 12:04 AM UTC

   Our engineers have identified a memory management issue affecting certain application servers under peak load. To prevent similar disruptions and improve overall RoomKeyPMS performance, we will be deploying a patch tonight. This update will require a quick server reboot, which may result in a brief downtime of up to 5 minutes. The maintenance window is scheduled for Tuesday, December 2, 2025, starting at 9:00 PM PST.

5. monitoring Dec 03, 2025, 04:46 PM UTC

   Our team applied a patch and rebooted the impacted server on December 2 at 9:00 PM PST. The maintenance took approximately 15 minutes to complete. At 12:30 AM on December 3, we observed that the initialization cycle of the applications was still taking longer than normal. During our monitoring, we identified a corrupted application pool. A new application pool was created and brought online within 30 minutes, which restored performance to normal levels. Performance remained stable after an additional 15 minutes of monitoring. We will continue to monitor system performance closely. Further updates will be posted here as needed.

6. resolved Dec 09, 2025, 04:29 PM UTC

   Our team identified a corrupted application pool that was preventing the RoomKeyPMS application from completing its initialization cycle. A new application pool was created and brought online, which immediately restored normal performance. After extended monitoring confirmed stability, we closed out this incident.

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Started Oct 22, 2025, 06:28 AM UTC· resolved Oct 22, 2025, 03:05 PM UTC

1. investigating Oct 22, 2025, 06:28 AM UTC

   Following the recent server migration, we’ve identified issues affecting API services and the Enterprise Data Hub (EDH). Our team is investigating and working to restore normal service as quickly as possible.

2. resolved Oct 22, 2025, 03:05 PM UTC

   Resolved – API & EDH Service Disruption Timeframe: October 21, 2025, from 9:00 PM to 12:40 AM PST The earlier issues affecting API services and the Enterprise Data Hub (EDH) have been resolved. Both services are now fully operational following the completion of the server migration. We appreciate your patience and understanding while our team worked to restore service.

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Started Jun 17, 2025, 05:52 PM UTC· resolved Jun 19, 2025, 05:10 PM UTC

1. monitoring Jun 17, 2025, 05:52 PM UTC

   We are investigating an issue that occurred between last night (6/16) and early this morning (6/17), during which one of the EDH components, IntegrationAPI, failed and stopped functioning. This interruption affected outgoing messages and impacted several services, including TravelClick, Duetto, and IDeaS. During the incident, EDH held the outgoing messages through the night. At this time, we have not yet been able to determine the root cause of the failure. As part of our response, we have implemented additional alerts and monitoring to help detect and address similar issues more proactively and prevent this from happening again. Everything is operating normally now, and no further action is required on your part. We appreciate your patience and will provide further updates if new information becomes available.

2. resolved Jun 19, 2025, 05:10 PM UTC

   Last week, EDH shut down after exceeding its default exception threshold. We’ve since increased this threshold and added monitoring to alert our development team if the service is down for more than 5 minutes. EDH processes messages by querying the database for changes and loading them through the integration. A high volume of changes in a short period can cause temporary message failures, which EDH retries until successful. On Friday, we restarted EDH following an API integration failure. Last night, a deployment misconfiguration led to a spike in API exceptions. We’ve corrected the configuration and enhanced monitoring to ensure faster recovery and greater stability.

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Started Jun 13, 2025, 02:31 PM UTC· resolved Jun 13, 2025, 07:06 PM UTC

1. monitoring Jun 13, 2025, 02:31 PM UTC

   We want to inform our customers that Microsoft Azure performed a maintenance activity earlier today that impacted RoomKeyPMS authentication services. As a result, some customers may have experienced connectivity issues with EDH interface connections and the RoomKeyPMS Housekeeping Web module between 5:33 AM and 7:07 AM PST. We are now seeing stability in connectivity across impacted services. Our Development team continues to monitor the situation closely to ensure performance remains stable. We appreciate your patience, and we will provide further updates if necessary.

2. monitoring Jun 13, 2025, 02:32 PM UTC

   We are continuing to monitor for any further issues.

3. resolved Jun 13, 2025, 07:06 PM UTC

   We experienced an outage that affected RoomkeyIntegrationAPI, the service that enables certain web solutions, including the Housekeeping Scheduler, PM&M, and EDH to access our production databases. The issue has been resolved, and everything should be normal now. All impacted services are functioning as expected. Our team is still investigating the underlying causes of the failure, and we will provide further updates if needed. We appreciate your patience and understanding.

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Started Apr 17, 2025, 11:01 PM UTC· resolved Apr 17, 2025, 11:29 PM UTC

1. investigating Apr 17, 2025, 11:01 PM UTC

   Payments processing issue has been reported and is currently being investigated.

2. monitoring Apr 17, 2025, 11:21 PM UTC

   Payment processing has stabilized and being monitored.

3. monitoring Apr 17, 2025, 11:22 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Apr 17, 2025, 11:29 PM UTC

   Application was restarted and confirmed successful payment processing. Investigation and monitoring ongoing.

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Started Dec 29, 2024, 08:41 PM UTC· resolved Dec 31, 2024, 07:45 PM UTC

1. monitoring Dec 29, 2024, 08:41 PM UTC

   RoomKeyPMS Payments credit card processing has experienced technical difficulties since approximately 7:35 AM PST. While most transactions are now being processed successfully, some are still being reported as unsuccessful. Our payment team is actively investigating and working to resolve the issue. Additionally, we have observed that pre-authorizations made before today are encountering the following error when attempting to process payments: Processor invalid request response - Invalid Transaction Status (00: Transaction Approved). We are looking into this matter. In the meantime, you can still process payments for these reservations by selecting the "Post Payment" option and completing the transaction manually. For further updates, please refer to our status page: https://status.fullsteam.com/

2. monitoring Dec 31, 2024, 04:16 PM UTC

   We would like to inform you of a technical issue that occurred on Sunday, December 29, 2024, between 7:35 AM and 9:45 PM PST. During this time, RoomKeyPMS Payments Powered by Fullsteam experienced difficulties with pre-authorizations, causing error messages when attempting to process payments. While Fullsteam has resolved the issue, some pre-authorizations obtained during this period were successfully processed in Merchant Track but will not be visible in RoomKeyPMS. As a result, these pre-authorizations cannot be manually settled or voided. Action for Affected Pre-Authorizations: To process payments for reservations impacted by this issue, you can use the "Post Payment" option in RoomKeyPMS. What Will Happen with Affected Pre-Authorizations: Affected pre-authorizations will automatically be released according to the card-issuing bank's authorization release policy. Any held funds will be returned to the cardholder, though the timeframes for this may vary depending on the card type and issuing bank. If expedited release is needed, most card-issuing banks will require verbal approval from the cardholder, issuing bank, and merchant to authorize the release of pre-authorizations. The Fullsteam development team is aware of the incident and has successfully mitigated the issue. They are currently monitoring system performance. We understand that outages can cause disruptions and frustration, and we are committed to minimizing such occurrences and their impact on your operations.

3. resolved Dec 31, 2024, 07:45 PM UTC

   While Fullsteam has resolved the issue, some pre-authorizations obtained during this period were successfully processed in Merchant Track but will not be visible in RoomKeyPMS. As a result, these pre-authorizations cannot be manually settled or voided. Action for Affected Pre-Authorizations: - To process payments for reservations impacted by this issue, you can use the "Post Payment" option in RoomKeyPMS. What Will Happen with Affected Pre-Authorizations: - Affected pre-authorizations will automatically be released according to the card-issuing bank's authorization release policy. Any held funds will be returned to the cardholder, though the timeframes for this may vary depending on the card type and issuing bank. - If expedited release is needed, most card-issuing banks will require verbal approval from the cardholder, issuing bank, and merchant to authorize the release of pre-authorizations.

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