Is RoomKeyPMS down?

We are currently investigating reports of intermittent service interruptions affecting customers hosted in the West US region. Current Impact - Fullsteam TriPOS Card Present transaction processing - Housekeeping Web Portal - EDH connectivity - Reports Customers may experience intermittent connectivity issues, slower response times, timeouts, or failed/declined Card Present transactions. The issue has been traced to an ongoing Microsoft Azure networking incident affecting the West US region. In addition, Fullsteam is monitoring the related impact to TriPOS Card Present processing. Our team is actively monitoring both vendors and will continue to provide updates as more information becomes available. For payment processing updates, please visit: status.fullsteam.com

Updated: July 23, 2026 10:45AM PST We are continuing to monitor the service disruption affecting Fullsteam TriPOS Card Present Processing and select RoomKeyPMS services related to an ongoing Microsoft Azure networking issue impacting the West US region. Affected Services - Fullsteam TriPOS Card Present Processing - EDH - Housekeeping Web Portal - Reports Microsoft Azure Update: Microsoft has identified a potential trigger affecting connectivity to Azure services in the West US region and is actively implementing mitigation steps. Microsoft is isolating impacted network devices and redirecting portions of traffic to healthier infrastructure while monitoring service recovery. Microsoft continues to evaluate the effectiveness of these mitigation efforts and investigate the underlying cause. Fullsteam TriPOS Update: Fullsteam continues to monitor an issue affecting Vantiv/TriPOS cloud terminals, where some transactions may receive decline messages when attempting to process Card Present payments. Transaction success rates are improving, and Fullsteam remains actively monitoring processing performance. For the latest Fullsteam Payments updates, please visit: status.fullsteam.com We will continue monitoring service performance and provide additional updates as new information becomes available. Next Update: As additional information becomes available.

Updated: July 23, 2026 11:12AM PST We continue to monitor the ongoing Microsoft Azure networking incident affecting the West US region and the resulting impact to Fullsteam TriPOS Card Present Processing and select RoomKeyPMS services. Affected Services: - Fullsteam TriPOS Card Present Processing - EDH - Housekeeping Web Portal - Reports Microsoft Azure Update: Microsoft has confirmed that customers may have experienced intermittent connectivity failures, increased latency, or difficulty accessing Azure and other Microsoft cloud services associated with the West US region. Customers whose traffic traverses affected West US network infrastructure may also experience downstream impact. Microsoft has identified a likely cause of the issue and is actively deploying mitigation actions. Microsoft is monitoring service recovery and expects to provide additional information as the mitigation efforts progress. For the latest Microsoft updates, please visit: status.cloud.microsoft Fullsteam TriPOS Update: Fullsteam continues to monitor the Vantiv/TriPOS cloud terminal processing issue. Transaction success rates are improving; however, some customers may continue to experience decline messages when attempting to process Card Present transactions while the underlying service disruption is being resolved. For the latest Fullsteam Payments updates, please visit: status.fullsteam.com We will continue monitoring updates from Microsoft and Fullsteam and will provide additional information as it becomes available.

Updated: July 23, 2026 11:24AM PST Fullsteam has confirmed that TriPOS Card Present transaction processing has been restored and is operating normally. Microsoft Azure Update: We continue to monitor the previously reported Microsoft Azure networking issue affecting the West US region, which impacted select RoomKeyPMS services. Affected Services: - EDH - Housekeeping Web Portal - Reports Microsoft has identified a likely cause and deployed mitigation actions. Microsoft continues to monitor service recovery and overall platform stability. We will continue monitoring service performance and provide additional updates as needed.

Updated: July 23, 2026 11:40AM PST We continue to monitor the ongoing Microsoft Azure networking incident affecting the West US region and its impact to select RoomKeyPMS services. Microsoft Update: Microsoft has identified a recent change that was strongly correlated with the start of the service impact and has initiated rollback actions. The rollback is progressing, and Microsoft is reporting signs of recovery across affected services. EDH, Housekeeping Web Portal, and Reports are showing increased stability and improved operational performance. We will continue monitoring these services closely while Microsoft completes their recovery efforts and validates full service restoration. Fullsteam TriPOS Update: Fullsteam has confirmed that TriPOS Card Present Processing has been restored and Vantiv/TriPOS cloud terminals are operating normally. We will continue monitoring service performance and provide additional updates as more information becomes available.

We are continuing to monitor the Microsoft Azure connectivity issue affecting the West US region and its impact to select RoomKeyPMS services. Affected Services - Fullsteam TriPOS Card Present Processing - EDH - Housekeeping Web Portal - Reports Latest Update: Services are showing increased stability and improved operational performance following Microsoft’s mitigation efforts and Fullsteam’s restoration of TriPOS Card Present Processing. Fullsteam has confirmed that TriPOS Card Present Processing is operating normally and TriPOS cloud terminals are functioning as expected. EDH, Housekeeping Web Portal, and Reports continue to show improved stability. We will remain in a monitoring state while Microsoft continues to validate recovery of the Azure West US environment. If users continue experiencing issues, please exit RoomKeyPMS completely and log back in to refresh their session and resolve any remaining connection issues. For additional status updates, please visit: status.fullsteam.com We will continue monitoring service performance and provide additional updates as more information becomes available.

We continue to monitor the Microsoft Azure connectivity issue affecting the West US region and select RoomKeyPMS services impacting Fullsteam TriPOS Card Present Processing, RoomKeyPMS Housekeeping Web Portal, EDH, and Reports. Microsoft has confirmed that the rollback of the change associated with the West US connectivity issue has been completed. Telemetry across affected services continues to show signs of recovery, and customers should be observing improved service performance. RoomKeyPMS services are showing increased stability and improved operational performance. We will continue monitoring service health and performance while Microsoft completes validation of the recovery. Fullsteam TriPOS Card Present Processing has been restored and is operating normally. If users continue experiencing issues, please exit RoomKeyPMS completely and log back in to refresh their session and resolve any remaining connection issues. We will continue monitoring and provide further updates as additional information becomes available.

The Microsoft Azure connectivity issue affecting the West US region has been resolved from a RoomKeyPMS service impact perspective. Affected RoomKeyPMS services (Fullsteam TriPOS Card Present Processing, EDH, Housekeeping Web Portal, and Reports) have returned to normal operation. RoomKeyPMS services have stabilized and are operating normally. Microsoft has completed the rollback of the change associated with the West US connectivity issue and continues to monitor service health and downstream recovery. Fullsteam TriPOS Card Present Processing remains fully operational. If users continue experiencing issues, please exit RoomKeyPMS completely and log back in to refresh their session and resolve any remaining connection issues. Thank you for your patience while Microsoft and Fullsteam worked through this service disruption.

The service disruption affecting RoomKeyPMS services and Fullsteam TriPOS Card Present Processing has been resolved. Affected Services - Fullsteam TriPOS Card Present Processing - EDH - Housekeeping Web Portal - Reports Fullsteam has confirmed that TriPOS Card Present Processing has been restored and validated. Transaction processing is operating normally. The disruption was related to a third-party service issue impacting upstream partner services, including the Microsoft Azure West US region incident. Fullsteam confirmed that its systems remained operational throughout the event. RoomKeyPMS services have also stabilized and returned to normal operation. Microsoft has completed rollback actions related to the Azure West US connectivity issue and continues to monitor service health and downstream recovery. If users continue experiencing issues, please exit RoomKeyPMS completely and log back in to refresh their session and resolve any remaining connection issues. For additional vendor status updates, please visit: - Microsoft Azure Status Page: status.cloud.microsoft - Fullsteam Status Page: status.fullsteam.com Thank you for your patience while Microsoft and Fullsteam worked through this service disruption.

We have received reports of users encountering an error message stating, "Errors Encountered" when attempting to access certain functions within RoomKeyPMS. Our Development Team is actively investigating the issue and working to identify the root cause. We will provide additional updates as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.

The issue causing users to receive an "Errors Encountered" message has been identified and resolved. The root cause was related to the deployment of a recent software release. Our Development Team quickly isolated the issue and implemented a corrective update to restore normal functionality. We are continuing to monitor system performance to ensure stability. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.