RoomKeyPMS experienced a major incident on June 1, 2026 affecting East Server and West Server and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 05:11 PM UTC
We have received reports of users encountering an error message stating, "Errors Encountered" when attempting to access certain functions within RoomKeyPMS. Our Development Team is actively investigating the issue and working to identify the root cause. We will provide additional updates as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
- resolved Jun 01, 2026, 05:14 PM UTC
The issue causing users to receive an "Errors Encountered" message has been identified and resolved. The root cause was related to the deployment of a recent software release. Our Development Team quickly isolated the issue and implemented a corrective update to restore normal functionality. We are continuing to monitor system performance to ensure stability. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.