RoomKeyPMS Connectivity Issues

Update timeline

1. investigating Feb 12, 2026, 08:25 PM UTC

   We are currently investigating reports of intermittent connectivity issues affecting RoomKeyPMS. Some customers may experience slow response times or difficulty accessing the platform. Our engineering team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience.

2. identified Feb 13, 2026, 12:20 AM UTC

   Earlier today, some customers experienced intermittent timeouts within the application. Our team investigated immediately and identified the root cause. A fix has been implemented, and we are now seeing stable performance across the platform. Systems are operating normally at this time. We will continue to closely monitor performance to ensure ongoing stability. If you continue to experience any issues, please contact our Support team. Thank you for your patience while we worked to resolve this.

3. resolved Feb 13, 2026, 07:06 PM UTC

   Connectivity has remained stable following the fix implemented earlier. Our team has continued to actively monitor system performance, and we have not observed any further timeouts or connectivity disruptions. All services are operating normally. We will maintain ongoing monitoring as part of our standard protocol to ensure continued stability. If you experience any unexpected issues, please contact our Support team for assistance. Thank you for your patience and understanding.