RoomKeyPMS experienced a minor incident on December 22, 2025 affecting East Server, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2025, 06:28 PM UTC
We are currently investigating reports of intermittent connectivity issues impacting access to the platform. Our team is actively working to identify the root cause and assess the scope of impact. At this time, some users may experience difficulty logging in or maintaining a stable connection. We will provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue.
- identified Dec 22, 2025, 06:30 PM UTC
The connectivity issue has been identified. Our team has implemented a fix, and service is currently being monitored to ensure stability. Some users may still experience intermittent connectivity while we continue to verify that the issue is fully resolved. We will provide further updates if any additional action is required.
- monitoring Dec 22, 2025, 07:24 PM UTC
The connectivity issue has been resolved. Our team is actively monitoring the service to ensure full stability and prevent recurrence. We appreciate your patience during this time. Please report any remaining issues so we can address them promptly.
- resolved Dec 22, 2025, 08:44 PM UTC
The connectivity issue has been fully resolved. Services are now stable, and no further disruptions are expected. Thank you for your patience while we worked to restore full functionality.